"An hour for fish and chips is not good, gordan ramsey[sic] would ducking explode on the cook here"
There were some other comments of a less than flattering nature directed at my kitchen staff which I will refrain from posting here, but apparently the individual was upset at how long it took for his/her food to arrive. That would be fine if it were justifiable. It isn't.
Now, just why people would allow their off-the-cuff conversations to be posted on the Internet I have trouble understanding, but there is a problem here that I need to air. First of all, unjustifiable attacks on my staff irk me. 'Nuff said.
More importantly, there seems to be a general lack of understanding on the part of a large number of patrons as to the capabilities of a particular kitchen at any specific time. We are clear here at the pub that we are not a restaurant, and that busy nights illustrate the physics of cramming a gallon of output into a quart jar. Not only do our menus state the philosophy of our pub, but there is sufficient clarity as to our limitations when we are really busy, also stated verbally at the point of sale by our really good and capable staff.
I'll leave the following exercise up to the reader:
1) Let's assume Mr. Fusspot (not his real name, but close) arrives and places his order at the bar. He demands fish and chips. He is informed as to the approximate duration of his wait, based on past experience under similar circumstances. The line is straining with a dozen tickets. There are three people, including the chef, working the kitchen.
2) The kitchen has two fryer baskets, one for meats and one for veggies.
3) The veggie basket can hold 3 orders of tempeh sticks, or 3 orders of fries.
4) The meat basket can hold 3 orders of fish, or 1 order of wings.
5) Amongst activity on the grill (2 ft. x 2 ft.) and other orders such as salads and desserts, there are 2 orders of wings, 10 orders of fish and chips, 6 orders involving fries, and 4 orders involving tempeh.
6) Let's say it takes an average of 10 minutes per fryer basket.
Q1: How long will it take our kitchen to prepare Mr. Fusspot's order?
Q2: How long would it take Gordon Ramsay to prepare his order?
Q2 might be a bit unfair, as I would be unlikely to permit Mr. Ramsay in my kitchen as he often behaves like a pillock on the telly.
Unfortunately, the Twitter post makes no mention as to the quality of the fish and chips once it arrived.